Testimonials & Case Studies
James Buik
President at Roscoe
Strategic Business Planning Case Study: Roscoe
Bruce has supported my company through thick and thin, first with team building and strategic planning — now with performance management.
Bruce has provided our team with valuable insights into our interactions and provided us with the tools to succeed during challenging times. His approach is provocative and challenging but we would not have it any other way.
Carl Hendrickson
President, Market Measurement , Inc.
Market Measurement, Inc.
“During my 40+ years of market research consulting within many industries, including the industrial launderer and textile rental service industries, I have had the opportunity to interact with many other consultants. At this challenging time, I considered it valuable to introduce to you a consultant I consider to be one of the very best.
Bruce Hodes is a strategic planning and communication expert who has a broad and diverse clientele, including numerous Market Measurement clients in your industry. Consider my observations about what Bruce does and the results of his process:
What he does:
Current status: Analogous to an annual healthcare exam, Bruce helps an organization methodically assess its “health” in terms of criteria that might include sales revenue, profitability, retention, product & service mix, current markets served, new market opportunities, etc.
Establishing planning priorities: If the first step is “Where are we now?,” the second step is, “Where do we want to be?” Bruce facilitates a process that enables the organization to be laser focused upon a limited number of crucial planning objectives, each supported by highly specific goals, assignments of responsibility and timetables for task completion
Managing the process: A common characteristic we see among new clients at Market Measurement is either no strategic plan guiding the business, or a plan that “sits on the shelf.” In contrast, we have consistently seen Bruce effectively integrate planning into the daily activities of the clients he serves.
Team building: Virtually every activity conducted by Bruce includes an element of team building. Transitioning employees who are primarily focused upon their own priorities into cohesive and highly productive teams might be the most valuable capability Bruce brings to an organization.
Internal communication: Our extensive experience with customer satisfaction assessments consistently reveals that a crucial variable influencing customer satisfaction & retention is effective communication, both internally and with customers. Bruce knows how to train and motivate your employees to be more effective communicators.
The results:
- Steadily improving customer satisfaction and retention
- Increased number of referrals for new business because of improved performance
- Enhanced profitability
- Higher levels of employee satisfaction and retention
- Greater return-on-investment when an organization decides to invest in new products, services, markets, etc.”
Kathryn Tremblay
Co-Founder Excel HR
Excel HR Testimonial
I was first inspired by Bruce when he presented a 4-hour workshop on strategy and business planning to a group of staffing leaders. His insights, authenticity and humor were compelling. Our firm hired Bruce for a two-year engagement to help set in motion a business remodel. We had strayed too far from strategy and planning, and Bruce not only got us back on track, but also used his people skills to reinforce coaching, accountability, and execution. Bruce stands by his word. He shows up ready to make things happen, and keeps that pace for every minute you spend together. What our management team found inspiring is that he was open to us, he helped us relate to each other in a way we had not. Bruce also referred some of his network to our team members to help us learn from others in our sector. This guy is a driver, a mentor, and a realist. I’d recommend Bruce and his team at CMI without hesitation.”
Mary Steinke
Huebsch Services
Huebsch Services Testimonial
We have been involved with training and team building sessions with CMI and Bruce Hodes for several years now. Through Bruce’s unique team-building exercises and intense discussions on business topics we have learned what it takes to be a cohesive management team that is continuously focused on how to meet the strategic goals we have set together.
The business related and team building books that Bruce has recommended to us have been extremely valuable and the discussions have helped our team to look at issues from a different perspective and create solutions together. When it comes to building great teams, setting realistic goals, and getting results CMI knows how to make it happen!
Sean Parnell
President, Innovaxis Marketing
Innovaxis Marketing
The efforts of Bruce Hodes and the whole team at CMI have been instrumental in our growth, from both a revenue and overall development standpoint.
We have taken advantage of just about everything CMI has to offer: strategic business planning, business coaching, teambuilding, utilizing DISC profiles, and participation in CMI’s CEO group. I’ve known Bruce for over 17 years, and he is extremely effective at surfacing issues and effectively dealing with them. As a small business owner, Bruce and CMI have helped me stay accountable to my team, which helps me overcome my limitations. He’s also helped us work through some very challenging issues with prospects, clients and employees, and Bruce even encouraged me to start my business in the first place.
Simply put, we wouldn’t be as successful nor have as bright a future outlook if it weren’t for CMI. I recommend Bruce and the CMI team for any owner or executive who wants to grow revenues and develop their team by proactively addressing the issues and obstacles that stand in the way.
Steve Shrager
CEO, Budget Uniform Rental
Budget Uniform Rental
“We have been working with Bruce Hodes and his team since 2012. We have completely redesigned our company’s structure, corporate culture, and internal and external feedback system. In a relatively short time, we have improved our performance in all departments and are better able to achieve our goals in a highly competitive industry. Bruce’s methodology towards improving business strategy is not a “quick fix”, but is, rather, one that helps build a strong foundation upon which a company can build a brighter and clearer vision of the future. Bruce has helped me gain insight as to how to build and maintain a high performance team.”
Testimonials & Case Studies
James Buik
President at Roscoe
Strategic Business Planning Case Study: Roscoe
Bruce has supported my company through thick and thin, first with team building and strategic planning — now with performance management.
Bruce has provided our team with valuable insights into our interactions and provided us with the tools to succeed during challenging times. His approach is provocative and challenging but we would not have it any other way.
Carl Hendrickson
President, Market Measurement, Inc.
“During my 40+ years of market research consulting within many industries, including the industrial launderer and textile rental service industries, I have had the opportunity to interact with many other consultants. At this challenging time, I considered it valuable to introduce to you a consultant I consider to be one of the very best.
Bruce Hodes is a strategic planning and communication expert who has a broad and diverse clientele, including numerous Market Measurement clients in your industry. Consider my observations about what Bruce does and the results of his process:
What he does:
Current status: Analogous to an annual healthcare exam, Bruce helps an organization methodically assess its “health” in terms of criteria that might include sales revenue, profitability, retention, product & service mix, current markets served, new market opportunities, etc.
Establishing planning priorities: If the first step is “Where are we now?,” the second step is, “Where do we want to be?” Bruce facilitates a process that enables the organization to be laser focused upon a limited number of crucial planning objectives, each supported by highly specific goals, assignments of responsibility and timetables for task completion
Managing the process: A common characteristic we see among new clients at Market Measurement is either no strategic plan guiding the business, or a plan that “sits on the shelf.” In contrast, we have consistently seen Bruce effectively integrate planning into the daily activities of the clients he serves.
Team building: Virtually every activity conducted by Bruce includes an element of team building. Transitioning employees who are primarily focused upon their own priorities into cohesive and highly productive teams might be the most valuable capability Bruce brings to an organization.
Internal communication: Our extensive experience with customer satisfaction assessments consistently reveals that a crucial variable influencing customer satisfaction & retention is effective communication, both internally and with customers. Bruce knows how to train and motivate your employees to be more effective communicators.
The results:
- Steadily improving customer satisfaction and retention
- Increased number of referrals for new business because of improved performance
- Enhanced profitability
- Higher levels of employee satisfaction and retention
- Greater return-on-investment when an organization decides to invest in new products, services, markets, etc.”
Strategic Business Planning Case Study: Roscoe
Bruce has supported my company through thick and thin, first with team building and strategic planning — now with performance management.
Bruce has provided our team with valuable insights into our interactions and provided us with the tools to succeed during challenging times. His approach is provocative and challenging but we would not have it any other way.
Kathryn Tremblay
Co-Founder Excel HR
Excel HR Testimonial
I was first inspired by Bruce when he presented a 4-hour workshop on strategy and business planning to a group of staffing leaders. His insights, authenticity and humor were compelling. Our firm hired Bruce for a two-year engagement to help set in motion a business remodel. We had strayed too far from strategy and planning, and Bruce not only got us back on track, but also used his people skills to reinforce coaching, accountability, and execution. Bruce stands by his word. He shows up ready to make things happen, and keeps that pace for every minute you spend together. What our management team found inspiring is that he was open to us, he helped us relate to each other in a way we had not. Bruce also referred some of his network to our team members to help us learn from others in our sector. This guy is a driver, a mentor, and a realist. I’d recommend Bruce and his team at CMI without hesitation.”
Mary Steinke
Huebsch Services
Huebsch Services Testimonial
We have been involved with training and team building sessions with CMI and Bruce Hodes for several years now. Through Bruce’s unique team-building exercises and intense discussions on business topics we have learned what it takes to be a cohesive management team that is continuously focused on how to meet the strategic goals we have set together.
The business related and team building books that Bruce has recommended to us have been extremely valuable and the discussions have helped our team to look at issues from a different perspective and create solutions together. When it comes to building great teams, setting realistic goals, and getting results CMI knows how to make it happen!
Sean Parnell
President, Innovaxis Marketing
Innovaxis Marketing
The efforts of Bruce Hodes and the whole team at CMI have been instrumental in our growth, from both a revenue and overall development standpoint.
We have taken advantage of just about everything CMI has to offer: strategic business planning, business coaching, teambuilding, utilizing DISC profiles, and participation in CMI’s CEO group. I’ve known Bruce for over 17 years, and he is extremely effective at surfacing issues and effectively dealing with them. As a small business owner, Bruce and CMI have helped me stay accountable to my team, which helps me overcome my limitations. He’s also helped us work through some very challenging issues with prospects, clients and employees, and Bruce even encouraged me to start my business in the first place.
Simply put, we wouldn’t be as successful nor have as bright a future outlook if it weren’t for CMI. I recommend Bruce and the CMI team for any owner or executive who wants to grow revenues and develop their team by proactively addressing the issues and obstacles that stand in the way.
Steve Shrager
CEO, Budget Uniform Rental
Budget Uniform Rental
“We have been working with Bruce Hodes and his team since 2012. We have completely redesigned our company’s structure, corporate culture, and internal and external feedback system. In a relatively short time, we have improved our performance in all departments and are better able to achieve our goals in a highly competitive industry. Bruce’s methodology towards improving business strategy is not a “quick fix”, but is, rather, one that helps build a strong foundation upon which a company can build a brighter and clearer vision of the future. Bruce has helped me gain insight as to how to build and maintain a high performance team.”
Additional CMI clients:
