Creating the Reason for Being

Here are some ways that the leadership group can create a powerful and relevant Reason for Being (aka mission/vision statement).  Some of the following thinking and exercises were inspired by an article called “Building Your Company’s Vision,” by...

Foundation a la Brucie

The foundation is elegantly simple. When constructing a building, what is needed to construct upon to have a strong building? The answer is obvious, you need a strong foundation. What do all religions have? Foundation documents: the Torah, the Bible, the Koran and the...

Satisfying the Customer

Another valuable lesson of Stupid Games is they can teach groups about great customer service. I worked with a client that was focused on improving its customer service. This company hired a firm to survey its customers. The survey results indicated that the company’s...

“Stoopid” Games Explained

Why “Stoopid” Games? First of all, I do not want to admit that I am not good at the games nor do I particularly like them. I do feel they are invaluable in teaching business groups who are truly interested in improving their performance and how to tangibly do that....

It’s All About the Duck

This article opens with Ernie’s song from Sesame Street. It goes like this:     “Rubber Ducky, you’re the one,   You make bath time lots of fun,   Rubber Ducky, I’m awfully fond of you   (Woh woh, bee do!)…”   I love them. So small and cute…… Let’s see...