by Bruce Hodes and CMI | Jan 17, 2019 | General
Another valuable lesson of Stupid Games is they can teach groups about great customer service. I worked with a client that was focused on improving its customer service. This company hired a firm to survey its customers. The survey results indicated that the company’s...
by Bruce Hodes and CMI | Jan 7, 2019 | General
Why “Stoopid” Games? First of all, I do not want to admit that I am not good at the games nor do I particularly like them. I do feel they are invaluable in teaching business groups who are truly interested in improving their performance and how to tangibly do that....
by Bruce Hodes and CMI | Jan 2, 2019 | General
This article opens with Ernie’s song from Sesame Street. It goes like this: “Rubber Ducky, you’re the one, You make bath time lots of fun, Rubber Ducky, I’m awfully fond of you (Woh woh, bee do!)…” I love them. So small and cute…… Let’s see...
by Bruce Hodes and CMI | Sep 16, 2016 | Testimonial
“During my 40+ years of market research consulting with many industries, including the industrial launderer and textile rental service industries, I have had the opportunity to interact with many other consultants. At this challenging time, I considered it valuable to...
