by Bruce Hodes and CMI | May 30, 2019 | General
I’d like to share a secret with you. It is about having satisfied and loyal customers. It is simple. It always works, and it is so underutilized. In the real world, I find that my business service interactions are non-descript, tactical interactions. Service...
by Bruce Hodes and CMI | May 20, 2019 | General
Components of a G.R.E.A.T. Company V T: Teamwork and Transformation. Great companies are not groups of individual agents with everyone doing their own thing. Instead, they are focused places where collaboration and involvement are the currency. Employees know that...
by Bruce Hodes and CMI | May 6, 2019 | General
Components of a G.R.E.A.T. Company III E: Entrepreneurial Great companies engage in proactive and creative actions and activities. They focus on cutting costs and thinking about ways to improve efficiency. They create a culture where employees proactively make things...
by Bruce Hodes and CMI | May 6, 2019 | General
Components of a G.R.E.A.T. Company IV A: Attitude. While “entrepreneurial” and “generous” speak to this type of attitude, great companies also exhibit plenty of spunk, vim and vigor. They have attitude with a capital A. This may mean going the extra mile for the...
by Bruce Hodes and CMI | Apr 30, 2019 | General
Components of Great Companies II R: Revenue and Reflection Revenues are central to any business. The reason great companies stand out is they generate a lot more revenue than their competition. Revenue can also mean (although not necessarily) that they generate...
