A client shared these questions with us and I have added to it. They are good questions for your leadership teams to engage in for planning the Fourth Quarter and beyond.
Let me know what you think; I look forward to your feedback.
Safety/ Hygiene (internal)
- What we did right?
- What we could/should have been done better?
- What should remain as part of our new normal?
Workforce
- What we did right?
- What we could/should have been done better?
- What should remain as part of our new normal?
Strategic Product and Service Mix
- What positive changes took place?
- What negative changes took place?
- What changes should remain or be explored further?
Business
- What strengths did we discover?
- What weaknesses did we discover?
- What questions remain to be answered?
- Aside from financial results, is the business stronger of weaker?
Next Steps
- What changes are we making in the Fourth Quarter?
- What actions are we taking – who is doing what and by when?
- What are our Fourth Quarter objectives?
- What is our process for planning 2021-2023?
This was shared with us by a client and adapted from Continental Linen Service; we have added to it and are using with their permission.